Shipping & Returns

Shipping

Polder ships within the 50 United States and to Canada. 

Please allow 1 to 2 business days to process your order prior to shipping.  Orders placed on a Friday, Saturday or Sunday will be processed the following Monday.

As of April 1, 2022 our Timers & Thermometers collection, select items from Kitchen and Beauty, as well as all Replacement Parts ship within the continental United States for a $5 Flat Rate fee under FedEx OneRate Service. Standard delivery for OneRate shipping is guaranteed 2-Day delivery once order has shipped.

 

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Returns

Before returning your product to Polder, please call Customer Service toll free at (800) 431-2133 x 233 to speak to a representative.  Many times our knowledgeable team can assist you with any questions you may have.

Unused items must be returned within 30 days from date of purchase.  Please ship postage pre-paid with proof of purchase to:

Polder Products, LLC
Attn: Customer Service
195 Christian Street
Oxford, CT 06478
Phone: 203-888-9208

Please include reason for return and contact information where you can be reached in case there are any issues processing your refund.  We will gladly process the refund for the item(s) received (not including shipping & handling).