Frequently Asked Questions

Where can I buy Polder products?

Selected items are sold by retailers in the U.S. and Canada. See Where to Buy.

Can I get replacement parts?

Browse Replacement Parts to identify the part you need, then email cservice@polder.com about availability.

Where can I find an instruction booklet?

Email cservice@polder.com with your product name or model number.

What warranty comes with my product?

Warranty terms vary by product. Check the instruction booklet that came with it.

I bought from another retailer. How do I return it?

That retailer's return policy applies, so contact the store where you made the purchase.

How do I remove the sheath from my Safe-Serve thermometer?

Hold the thermometer in one hand, then grip the sheath with the other and twist it as you pull it off the probe.

What is the difference between an in-oven and an instant-read thermometer?

An in-oven thermometer is made to stay in the oven while food cooks. An instant-read thermometer is only for quick spot checks. Leaving it in the oven can damage it and voids the warranty.

Which replacement probe fits my thermometer?

All Polder probe thermometers work with the Ultra Probe 358.

Can I use a probe thermometer in a smoker or on a grill?

Use it as an instant-read thermometer. If you use continuous read, don't let the lid pinch the cord or probe, keep both away from open flame, and always handle the probe with a heat-resistant glove. Damage from misuse isn't covered by the warranty.

Can the Ultra Probe go in the oven?

Yes, up to 392°F. You can close the oven door on the cord, but keep the base outside the oven.

Why doesn't my timer have an on/off button?

Polder timers use very little battery power when idle, so they don't need one.

Can I remove the iron rest from my ironing board?

No. The iron rest is part of the board's structure.

How much weight can a step stool hold?

225 lbs (102 kg) maximum. Going over that can weaken the stool over time and cause injury.

How tall is the top step on the Ultralight step stools?

The 3-Step Ultralight Step Stool (LDR-3500-83RM) top step is 24.5 inches. The 5-Step Ultralight Step Stool (LDR-5500RM) top step is 42.5 inches.