Shipping & Returns

Shipping

Our hearts are with everyone around the world who have been affected by the COVID-19 outbreak. Beginning March 18th 2020, we will do our best to process and ship orders placed on Polder.com as quickly as possible. This may mean you’ll experience a delay above our normal processing times. If you have any questions about a product or order, we encourage you to email us at info@polder.com. As with these ever-evolving times, we will keep you updated on any changes.

Polder ships within the 50 United States and to Canada.  All rates outlined below apply only to shipments within the U.S.

 

Orders over $25 Orders under $25 Oversized Items 2-Day Shipping
FREE* $5.00* $15.00 per item $25.00

 

*Free ground shipping on all orders over $25.  Any order under $25 ships with a flat rate of $5.  There is a $17.50 fee for replacement parts shipping to Canada.

Oversized items incur an additional handling charge of $15 per item.

Need it sooner?  We offer a 2-Day Option for a flat rate of $25.

 

Please allow 1 to 2 business days to process your order prior to shipping.  Orders placed on a Friday, Saturday or Sunday will be processed the following Monday.

 


Returns

Before returning your product to Polder, please call Customer Service toll free at (800) 431-2133 x 233 to speak to a representative.  Many times our knowledgeable team can assist you with any questions you may have.

Unused items must be returned within 30 days from date of purchase.  Please ship postage pre-paid with proof of purchase to:

Polder Products, LLC
Attn: Customer Service
195 Christian Street
Oxford, CT 06478
Phone: 203-888-9208

Please include reason for return and contact information where you can be reached in case there are any issues processing your refund.  We will gladly process the refund for the item(s) received (not including shipping & handling).